Refund policy

Return & Exchange Policy

At Jewel Galore, we want you to love every piece of artificial jewellery you order — from our Kundan sets to jhumkas, bridal collections, and everyday designs. If something isn’t right, we’re here to help.

Exchange Window

We offer a 7-day exchange policy from the date you receive your order. To be eligible, the item must be unused, unworn, and in its original packaging with all tags intact.

How to Request an Exchange

Contact us within 7 days via WhatsApp at 03218255834 or email us at hello@jewelgalore.pk with your order number and photos of the item. Once approved, we’ll share pickup/courier instructions with you — no need to visit a physical store.

Damaged or Wrong Item Received

If your Jewel Galore order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos. We’ll arrange a free exchange or resolve the issue at no extra cost to you.

Refunds

As a Cash on Delivery (COD) store, we currently offer exchanges instead of cash refunds, except in cases of damaged, defective, or wrong items, where a refund may be issued at our discretion.

Non-Exchangeable Items

For hygiene reasons, earrings (worn items) and customized/personalized pieces cannot be exchanged unless found defective.

Questions?

Reach out anytime at hello@jewelgalore.pk or WhatsApp 03218255834 — our Jewel Galore team is happy to help.